General Support | Ultenic T10 Trouble Shooting

Ultenic T10 Trouble Shooting
Ultenic T10 | Pro: Roller Brush Failure Error
Check main brush for foreign matter Foreign matter blocking main brush Clean the main brush
Ultenic T10 | Pro: Water tank blocked
Check if the holes in the 2 in 1 unit are blocked Likely foreign matter blocking the holes preventing water coming out If blocked, unblock the holes
Ultenic T10 | Pro: Radar No Rotation Error
Check the top radar for hair or debris caught in it Clean the radar If you need help cleaning the radar please contact support for further instructions
Ultenic T10 | Pro: Mopping Pad Error
Damaged mopping pad Replace mopping pad
Ultenic T10 | Pro: Fail to charge
No power going to the the base station Turn power on
Ultenic T10 | Pro: Side Brush Failure Error
Check the side brush for foreign matter Foreign matter caught in the side brush Clean the side brush Was this a
Ultenic T10 | Pro: Turning In Circles
Check Wheels for foreign matter Foreign matter likely to be wrapped around the wheels preventing them from moving Remove foreign matter
Ultenic T10 | Pro: Radar Obscured Error
Check if the radar has any dirt or grime on it/ anything obscuring its vision Likely dirt blocking the radar Clean the radar
Ultenic T10 | Pro: Abnormal Noises
Check if the side brush is moving Clean side brush Check if the main brush cover is damaged If damaged, replace cover Check if there is foreign matter in the rear wheels Remove foreign matter

General Support | Ultenic T10 Trouble Shooting | Knowledge Base